Policies & House Rules

Maya Flats – Policies & House Rules

Brand: Maya Flats & Resorts (Maya Holdings & Services Sp. z o.o.)
Concierge (WhatsApp): +48 884 828 718.

1. Rates, Taxes & Fees

• City Tax: 3.31 PLN per person, per night — added to the reservation total as required by local law.

• Cleaning Fee: 359 PLN per stay (includes professional cleaning and linen preparation).

• Included: Wi-Fi, utilities, linens, and essentials.

2. Payments & Deposit

• Payment: Full payment is required to confirm the reservation, unless otherwise agreed.

• Security Deposit / Pre-Authorization: A refundable hold of 800–1,500 PLN may be placed on your card before arrival to cover incidentals.
  Your bank will release the funds within 5–10 business days after checkout.

3. Cancellation & Refunds

• Cancel ≥ 14 days before arrival: Full refund (100%).

• Cancel < 14 days before arrival: 20% refund of total booking value (80% cancellation fee).

• No-show: Non-refundable.

• Refunds: Processed within 7–14 business days to your bank account or card.

4. Check-In & Check-Out

• Check-in: From 15:00

• Check-out: By 11:00

• Early Check-In / Late Check-Out: Available when possible. Please coordinate in advance — we do not charge extra fees for this service.

5. Identification & Occupancy

• Guest ID: A valid government-issued photo ID may be required for the lead guest (and all adults, if requested).

• Minimum Age: 18+ for the lead guest.

• Occupancy: Limited to the number of guests stated in the reservation. Extra guests require prior approval.

6. House Rules

• No Smoking: Inside apartments (designated outdoor areas only).

• Quiet Hours: 22:00 – 07:00.

• Pets: Welcome in select apartments with prior approval. Please confirm size, breed, and vaccination status.

• Parties & Events: Allowed only with prior approval. Must respect building regulations and quiet hours.

• Respect Your Neighbors: Keep common areas tidy and maintain reasonable noise levels.

7. Pets – With Approval

• Confirm at least 48 hours before arrival.

• Keep pets leashed in common areas and off furniture/bed linen.

• Pets should not be left unattended unless safely crated.

• Guests are responsible for any damages, cleaning, or disturbances caused by pets.

8. Events & Gatherings – With Approval

• Must be requested in advance with details of size, timing, and purpose.

• Respect building limits (quiet hours, occupancy).

• No disruptive behavior or excessive noise.

• Additional cleaning or damages from events will be billed at cost.

9. Damages & Extra Cleaning

• The lead guest is responsible for the apartment during the stay.

• Please report damages immediately so we can address them quickly.

• Charges only apply for actual repair/replacement costs or extra cleaning beyond normal use (e.g., smoke, heavy stains, glitter/confetti, pet hair).

Typical Charges:

• Lost key/fob: 150–400 PLN (building dependent)

• Locksmith call-out (guest error): 250–500 PLN

• Extra cleaning (if needed): 200–600 PLN

10. Maintenance & Safety

• Maya Flats staff may enter the apartment only when necessary (maintenance, emergencies, or safety concerns).

• Safety devices (e.g., smoke detectors, fire doors) must not be tampered with.

11. Cleaning During Stay

• Apartments are professionally cleaned after each stay.

• Extra cleaning or linen changes are available on request.

12. Lost & Found

• Items are stored for 14 days.

• We can return items upon request — shipping costs are the guest’s responsibility.

13. Early Departure / Relocation

• Unused nights are non-refundable once the stay has begun.

• In rare cases of unavailability, Maya Flats will provide a comparable or upgraded apartment or offer a refund for unused nights.

14. Communication & Support

For assistance or local recommendations, contact us anytime via WhatsApp: +48 884 828 718.